AT&T will now pay if there is a network outage.

AT&T starts 2025 with a new „AT&T-Garantie"-Programm, which the company claims to establish a new performance line for customer services and networks. The standout part of the announcement? AT&T will now charge your credit card if you experience a network outage.

There are two categories of customers for whom these credits are available, explains AT&T:

• Fiber customers with an outage time of 20 minutes or more.
• Customers without wireless connection experiencing an outage time of 60 minutes or more (if the outage is caused by at least ten antennas being attacked).

In these situations, AT&T states that customers will automatically receive a credit note corresponding to the entire day of service.

During a network outage, we will work hard to restore the service and make it right for fiber customers who have been disconnected for 20 minutes or longer, and for wireless customers experiencing an covered outage for 60 minutes or longer. Consumers will automatically receive a credit note corresponding to the entire day of service, and we will bring options to our small business customers to help them.

This announcement follows a similar programming announcement from Spectrum in September last year.

Other aspects of the new AT&T-Garantienprogramm:

• Clarification of guidelines for offers on wireless and fiber services.
• Improved customer service: speak to a friendly technical expert within 5 minutes or arrange a callback at your convenience.

Learn more on the AT&T website.

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